Last updated: 14 August 2026

HelKat Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used and protected when you visit helenkate.co.uk or make a purchase from HelKat Studio.

Information we collect

When you visit our website, contact us or place an order, we may collect information including your name, email address, billing and delivery address, telephone number, order details and information necessary to process your purchase.

Our website may also automatically collect technical information such as your IP address, browser type, device information and information about how you use the website.

How we use your information

We use your personal information where necessary to:

• process and fulfil your orders
• arrange delivery of your purchases
• communicate with you about your order or enquiry
• process payments and refunds
• provide customer service
• maintain appropriate business and financial records
• operate, maintain and improve our website
• prevent fraud and protect the security of our website
• comply with our legal obligations

Where required, we may also use information with your consent, for example for marketing communications that you have chosen to receive.

Payments

Payments made through our website are processed securely by third party payment providers. HelKat Studio does not store your full payment card details.

Wix

Our website is created and hosted using Wix. Wix may process information about visitors and customers in order to provide website hosting, ecommerce, security and related services.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and fulfil your order. These may include Wix, payment processors, printing and fulfilment providers and delivery companies.

Information may also be disclosed where required by law.

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used as required by applicable data protection law.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where you have consented, support analytics or marketing.

Where required, you will be given the opportunity to manage your cookie preferences.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting and tax requirements.

Your rights

Under UK data protection law, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, restrict or object to certain uses of your information and withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office if you are concerned about how your personal information has been handled.

Security

We take reasonable measures to protect personal information and use reputable service providers to help operate our website and process transactions securely.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact HelKat Studio using the contact details provided on our website.